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Small multiples are a popular visualization method, displaying different views of a dataset using multiple frames, often with the same scale and axes. However, there is a need to address their potential constraints, especially in the context of human cognitive capacity limits. These limits dictate the maximum information our mind can process at once. We explore the issue of capacity limitation by testing competing theories that describe how the number of frames shown in a display, the scale of the frames, and time constraints impact user performance with small multiples of line charts in an energy grid scenario. In two online studies (Experiment 1 n = 141 and Experiment 2 n = 360) and a follow-up eye-tracking analysis (n = 5), we found a linear decline in accuracy with increasing frames across seven tasks, which was not fully explained by differences in frame size, suggesting visual search challenges. Moreover, the studies demonstrate that highlighting specific frames can mitigate some visual search difficulties but, surprisingly, not eliminate them. This research offers insights into optimizing the utility of small multiples by aligning them with human limitations. 

Many papers make claims about specific visualization techniques that are said to enhance or calibrate trust in AI systems. But a design choice that enhances trust in some cases appears to damage it in others. In this paper, we explore this inherent duality through an analogy with “knobs”. Turning a knob too far in one direction may result in under-trust, too far in the other, over-trust or, turned up further still, in a confusing distortion. While the designs or so-called “knobs” are not inherently evil, they can be misused or used in an adversarial context and thereby manipulated to mislead users or promote unwarranted levels of trust in AI systems. When a visualization that has no meaningful connection with the underlying model or data is employed to enhance trust, we refer to the result as “trust junk.” From a review of 65 papers, we identify nine commonly made claims about trust calibration. We synthesize them into a framework of knobs that can be used for good or “evil,” and distill our findings into observed pitfalls for the responsible design of human-AI systems. 

Abstract People worldwide use SARS-CoV-2 (COVID-19) visualizations to make life and death decisions about pandemic risks. Understanding how these visualizations influence risk perceptions to improve pandemic communication is crucial. To examine how COVID-19 visualizations influence risk perception, we conducted two experiments online in October and December of 2020 (N= 2549) where we presented participants with 34 visualization techniques (available at the time of publication on the CDC’s website) of the same COVID-19 mortality data. We found that visualizing data using a cumulative scale consistently led to participants believing that they and others were at more risk than before viewing the visualizations. In contrast, visualizing the same data with a weekly incident scale led to variable changes in risk perceptions. Further, uncertainty forecast visualizations also affected risk perceptions, with visualizations showing six or more models increasing risk estimates more than the others tested. Differences between COVID-19 visualizations of the same data produce different risk perceptions, fundamentally changing viewers’ interpretation of information.